Stock the Shelves when the Store is Quiet!

A local grocery store of my is notorious for having it’s employees stock the shelves at what seems to be it’s busiest time. This results in clogged isles and frustrated customers. Clearly busy periods of the day are cyclical, so it shouldn’t come of any surprise that the store is busy at x hour. The store manager must alter the duties of his staff to mirror the influx of customers (especially at evening rush-hour).

Have the shelves ready to go, and staff out making sure their guests are finding the products they want. Have the staff monitoring areas that get picked over often – and pull the merchandise out to the front so the customer doesn’t have to.

It’s the little things that can help make for a better shopping experience.