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Image by [Dicky] via Flickr Here’s a Quicky: A recent trip to the newly (launched/re-launched??) Marche in downtown Toronto shows that there’s a way to go in their restaurant management. (This was formally known as the Movenpick) Staff members running around with loud, obnoxious walkie-talkies. It might be a oversight by restaurant management, but makes for a poor customer [...] Zune Text Based Interface Design When Zune was released to the world I found it curious that few commented on the the Microsoft choice of interface – a text based menu system vs. Apples icon alternative. To navigate through the Microsoft menu system – you scroll through text descriptions of the various options – “Music”, “Videos”, “Photos”, [...] Don’t tell us what you think, we’ll tell you. 9:30 AM. Man walks into the office. He’s greeted by an executive. Offered a glass of water and is lead to a screening room. The guest positions himself comfortably on a chesterfield in a simulation of home living room. Once sat down the visitor is asked to put [...] Image by Payton Chung via Flickr Is Your Bricks and Mortar Store Ready for Digital Invaders? It used to be that if you ran a store and a customer walked into your premise you’d have full control over the consumers user experience, till the moment they left your shop. Unless the customer has a flyer in their [...] Image by avlxyz via Flickr Here’s my idea of the day – for Starbucks or any other coffee joint. The idea of this is to help out staff during peak times ensure customer satisfaction. I’ve noticed that at busy peak times often all the containers of milk and coffee cream empty out. With the stainless steel thermos [...] Image via Wikipedia A local grocery store of my is notorious for having it’s employees stock the shelves at what seems to be it’s busiest time. This results in clogged isles and frustrated customers. Clearly busy periods of the day are cyclical, so it shouldn’t come of any surprise that the store is busy [...] Image by Alex Osterwalder via Flickr If BlackBerry hopes to be around in five years and not end up as another Palm – they need to do a radical rethink of their business model. BlackBerry is not going out of business and it will be healthy for the next few years – but their USP is all [...] Maybe meet your customers at the bank machine? (Credit image via Wikipedia) BAD CUSTOMER EXPERIENCE – So yet another Friday night, 8 PM, the start of the weekend, Ring Ring. “Hello?”. “Hi Stephen Crooks this is Bank of Montreal calling …”. And this is probably the 4th call I’ve received from Bank of Montreal (or with [...] |
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