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	<title>Stephen Crooks Experience Economy Blog &#187; Starbucks</title>
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	<link>http://www.stephencrooks.com/blog</link>
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		<title>Invention of the Day &#8211; A better Starbucks Experience</title>
		<link>http://www.stephencrooks.com/blog/2010/02/03/invention-of-the-day-a-better-starbucks-experience/</link>
		<comments>http://www.stephencrooks.com/blog/2010/02/03/invention-of-the-day-a-better-starbucks-experience/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 05:57:58 +0000</pubDate>
		<dc:creator>Stephen Crooks</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Beverage]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Starbucks]]></category>

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Image by avlxyz via Flickr



<p>Here&#8217;s my idea of the day &#8211; for Starbucks or any other coffee joint.  The idea of this is to help out staff during peak times ensure customer satisfaction.   I&#8217;ve noticed that at busy peak times often all the containers of milk and coffee cream empty out.  With the stainless steel thermos [...]]]></description>
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<dt class="wp-caption-dt"><a href="http://www.flickr.com/photos/10559879@N00/4127894352"><img title="Clover Coffee Machine, display - Liar Liar" src="http://farm3.static.flickr.com/2587/4127894352_7eb96a2df8_m.jpg" alt="Clover Coffee Machine, display - Liar Liar" width="240" height="161" /></a></dt>
<dd class="wp-caption-dd zemanta-img-attribution" style="font-size: 0.8em;">Image by <a href="http://www.flickr.com/photos/10559879@N00/4127894352">avlxyz</a> via Flickr</dd>
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<p>Here&#8217;s my idea of the day &#8211; for <a class="zem_slink" title="Starbucks" rel="homepage" href="http://www.starbucks.com">Starbucks</a> or any other coffee joint.  The idea of this is to help out staff during peak times ensure <a class="zem_slink" title="Customer satisfaction" rel="wikipedia" href="http://en.wikipedia.org/wiki/Customer_satisfaction">customer satisfaction</a>.   I&#8217;ve noticed that at busy peak times often all the containers of milk and coffee cream empty out.  With the stainless steel thermos casing &#8211; there&#8217;s no visual clue to let the staff know if the contents have been exhausted.</p>
<p>Well here&#8217;s my idea to improve efficiency:  containters would have a built in sensor that would measure weight (or some other permaiter).  Meanwhile at the counter, a dashboard would show the status of all the containers (nothing major just a few lights).  A glance of the eye would allow the staff to quickly see on the status of all their milk containers.  Allowing them to more proactively address any supply issues immediately.</p>
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